About Us
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Services We Offer
Amazon Relay Dispatch
Optimized scheduling and real-time support to ensure compliance and timely deliveries via Amazon's network.
Inbound Customer Support
24/7 assistance to handle calls, resolve issues, and provide top-tier customer interaction for your logistics services.
Load Booking
Fast and strategic load booking to keep your fleet rolling profitably across regional and national lanes.
OTR Dispatch
Dedicated OTR dispatching tailored to your routes, preferences, and availability for maximum ROI.
Invoice Handling
Accurate billing and invoicing services to streamline your back-office operations and ensure prompt payments.
Tracking & Compliance
Real-time tracking, log auditing, and DOT compliance support to keep your business protected and on the road.
đźšš Tracking & Compliance
Our dedicated Tracking Team ensures seamless logistics operations by enhancing accuracy, maintaining compliance, and fostering transparent communication with clients throughout the shipping process.
Load Planning & Documentation
Structured load documents including schedules, pallet counts, and custom handling instructions for streamlined logistics.
Customer Communication
Proactive updates via WhatsApp, Telegram, emails, and voice calls to ensure clients stay informed in real time.
Requirement Validation
We verify all instructions through signed documents or confirmed emails to avoid miscommunication or delay.
Real-Time Load Tracking
Advanced tracking tools to monitor each load from dispatch to delivery with complete visibility.
Smart Record Management
Digital records of shipment history, client info, terms, and delivery milestones maintained with precision.
Status Notifications
Consistent shipment updates are sent to keep clients informed of progress or issues proactively.
Change Alerts
Prompt notifications of any shipment changes to update expectations and ensure accuracy in records.
Compliance Handling
Proper collection and storage of key documents like PODs, BOLs, rate confirmations, and shipment photos.
Team Coordination
Streamlined internal communication to ensure all teams are aligned for on-time and accurate delivery.
Service Optimization
Ongoing review of operations using client feedback to refine and enhance service delivery.
Discover Our Inbound Customer Support
Empower your business with tailored solutions designed to improve customer engagement, reduce workload, and scale efficiently, We provide 24/7 assistance to manage customer interactions, resolve inquiries, and deliver a professional experience that strengthens your brand image.
Real-Time Chat Support
Offer instant, human-powered chat assistance that enhances customer satisfaction by resolving queries quickly and efficiently. Ideal for boosting engagement and converting leads in real-time.
24/7 Call Handling
Deliver seamless inbound and outbound voice support with trained professionals. Perfect for order support, appointment reminders, surveys, and client follow-ups—driving loyalty and trust.
Remote Admin Support
Delegate repetitive tasks like email sorting, scheduling, and data handling to our skilled virtual assistants—allowing you to focus on strategic decisions and business growth.
Billing Accuracy & Invoice Management
Ensure smooth and accurate billing operations with our end-to-end invoice handling service. From documentation review to on-time submission and audit-proof records, we manage the complete lifecycle of your freight invoicing.
âś” What We Offer:
- Fast, accurate invoice generation based on Rate Confirmations
- Validation of load documents: BOLs, PODs, and load sheets
- Timely submission of invoices to brokers and load boards
- Organized digital archiving for all billing files
- Quick turnaround for payment tracking and reconciliations
- Dispute handling and broker follow-ups for rejected invoices
- Detailed financial reports for weekly, monthly, and quarterly audits
